Travel Agent FAQ
At TravelSafe, we value the agents who sell our products. That's why we'll do everything we can to answer any questions you may have. Here are some questions asked frequently by agents about TravelSafe Insurance.
* Please note that a final claims determination is made based upon both the policy provisions and the written documentation we receive with your claim submission.
If you have not sold a TravelSafe policy within the last year or so, you may need to re-register with TravelSafe. If you have sold our products recently, make sure your agency code, username and password are correct. These are not case sensitive.
Please call or email TravelSafe if you need assistance or forget your user ID or password.
Yes, just log in, go to "Enrollment", select "Search Active Enrollment" and enter the appropriate search criteria.
Yes, you will be able to make many changes online. Some requests may require review and approval by authorized TravelSafe employees. For these changes, your request will be automatically submitted and you will be contacted by TravelSafe. Unfortunately, TravelSafe cannot accept change requests over the phone.
TravelSafe offers plans with several levels of protection, all at competitive priced. While it is possible to pay less through a cruise or tour operator, the coverage and benefits are generally going to be more restrictive and provide lower benefit limits. Peace of mind of enhanced protection will allow your clients to relax and enjoy their vacation. There are many other advantages to insuring with a third-party provider like TravelSafe, such as protection from bankruptcy or default of your clients cruise or tour provider, 24-hour emergency assistance from anywhere in the world and direct payment to your medical provider in the event of an emergency. Plus, many cruise and tour insurance plans only cover clients during the time they are hosting them, and may only offer credit rather than cash in the event of a claim. TravelSafe protects your client before, during and after his/her trip, and our claims are paid in cash.
With the "Cancel For Any Reason" benefit, your client can cancel his/her trip for any reason not otherwise covered by the policy and be reimbursed for 75% of the unused non-refundable prepaid expenses for Travel Arrangements you paid for your trip. To be eligible for this coverage:
1. the premium payment must be received within 21 days of the date the initial deposit or payment for the trip is received; and
2. the full cost of all Travel Arrangements that are subject to cancellation penalties or restrictions by the Travel Supplier must be insured; and
3. the client must cancel his/her trip 2 days or more before the scheduled trip departure date.
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to the effective date with TravelSafe are considered Pre-Existing Conditions. This means we look back 60 days prior to the effective date of the insurance, which is significantly less than many of our competitors. The policy exclusion for Pre-Existing Conditions will be waived, if the premium payment is received within 21 days of the date of the initial trip deposit is paid.
Unless your client meets the Pre-Existing Conditions Waiver requirements detailed above, the policy does not cover Pre-Existing Conditions. Unlike some of our competitors, however, our Pre-Existing Condition requirements apply only to insured travelers, not to non-traveling family members.
Note: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to the effective date are not considered to be Pre-Existing Conditions. See the TravelSafe policy complete details about Pre-Existing Conditions.
Many TravelSafe plans allow cancellation or interruption of a trip due to terrorist acts, subject to the following conditions:
1. The terrorist act must occur in the departure city or in a city which is a scheduled destination for the trip, and
2. The terrorist act must occur within 30 days of the scheduled departure date for the trip.
Yes, TravelSafe's coverage protects your client for travel anywhere in the world where travel is permitted.
TravelSafe protects your client in several ways. If a flight is canceled due to bad weather, mechanical breakdown of the aircraft on which your client is scheduled to travel or an unannounced strike (provided the strike occurs after premium has been paid) your client can take a later flight. Our 24-hour emergency assistance service can make all the arrangements.
Your client will be reimbursed for any additional transportation expenses to join his/her trip, less any refunds paid or payable for their original tickets and not to exceed the cost of one-way economy airfare, or first class if the original tickets were first class.
Plus, your client will be reimbursed for the cost of any unused land or water travel arrangements.
The Trip Cancelation Benefit covers cancelation of a trip within 24 hours of the scheduled departure date and time if the trip destination is under a hurricane warning issued by the NOAA National Hurricane Center, provided the cancelation of the trip occurs more than 15 days following the effective date of coverage for the trip cancelation benefits. Other than this, the policy does not provide coverage if a trip is canceled based upon what might happen. See the TravelSafe policy for complete details of this coverage.
Yes. You should determine the premium amount based upon the total cost of the trip per person, including airfare, port charges, taxes, etc. You do not need to include the cost of any travel arrangements that are fully refundable and not subject to any cancellation penalties or restrictions
If you have not insured the full cost of all Travel Arrangements that are subject to cancellation penalties or restrictions:
1. the maximum benefit for Trip Cancellation will be limited to the amount of coverage purchased and Trip Interruption will be limited to the stated percentage of the amount coverage purchased for the trip; and
2. for plans which include a Cancel For Any Reason Benefit or have bankruptcy or default protection, there will be no coverage afforded.
Up to nine (9) travelers who are traveling together and have the same trip itinerary, departure and return date and who are paying together with the same credit card may be placed on the same policy. Our fax and paper enrollment forms only include space for four (4) travelers. If you have more than four travelers on any one enrollment, we encourage you to enter this enrollment via the TravelSafe website, www.travelsafe.com.
TravelSafe provides coverage for medical expenses resulting from an illness or injury during a trip. TravelSafe includes a 24-hour worldwide assistance service to help your client with medical or legal emergencies during a trip and your client should call this number as soon as possible when an emergency occurs. If a medical evacuation is required we will arrange and pay for medical transportation to a medical facility where appropriate treatment is available and/or to a hospital of your client’s choice where he/she resides. See TravelSafe policy for complete details of this coverage.
A variety of training materials are available and webinars are conducted on a frequent basis, check your agent dashboard for upcoming webinars. Call TravelSafe's headquarters at (888) 885-7233 to discuss your particular needs.
TravelSafe Insurance is available exclusively to citizens or legal residents of the USA or Canada. Eligibility for purchase will be confirmed on all claims. If it is determined that a person is not a citizen or legal resident of the USA or Canada, his/her claim will be denied and premium will be refunded.
If you have a specific question about a TravelSafe Insurance Plan, please contact TravelSafe at (800) 523-8020 or email firstname.lastname@example.org