Question and Answers
At TravelSafe, we value your business. That's why we'll do everything we can to answer any questions you may have. Here are some Frequently Asked Questions about our GolfSafe Protection Plans.
If you have any additional questions, give us a call at (888) 885-7233. Our Customer Service Representatives will be happy to help you!
If you have a travel agent with which you booked your trip and they offer you the opportunity to purchase GolfSafe through them, we encourage you to book our travel protection through your agent. However, any U.S. citizen or resident can purchase our travel protection plans, as long as you are medically able to travel at the time you purchase the plan and you are purchasing the plan at least one day prior to departure.
No! Someone doing this would be committing a criminal offense - insurance fraud. Travel protection plans generally cover unforeseen circumstances which can occur after your plan is in effect.
Important: The policy exclusion for Pre-Existing Conditions will be waived, if:
1. your enrollment form and your premium payment is received (or, if mailed, is postmarked) within 21 days of the date your initial trip deposit is received;
2. you are medically able to travel at the time the plan is paid.
Unless you meet the Pre-Existing Conditions Waiver requirements detailed above, the policy does not cover your Pre-Existing Conditions and those of a traveling companion or an immediate family member traveling with you. Unlike some of our competitors, however, our Pre-Existing Condition requirements apply only to travelers, not to non-traveling family members.
Note: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60-day period prior to your effective date are not considered to be Pre-Existing Conditions. See the GolfSafe policy for complete details about Pre- Existing Conditions.
GolfSafe allows you to cancel or interrupt your trip due to terrorist attacks, subject to the following conditions:
1. The terrorist act must occur in your departure city or in a city which is a scheduled destination for your trip, and
2. The terrorist act must occur within 30 days of the scheduled departure date for your trip.
GolfSafe covers Trip Cancellation or Trip Interruption due to Bankruptcy or Default (as defined in the policy) of an airline, cruise line or tour operator if:
1. the Bankruptcy or Default is not the agency from whom you purchased your land/sea arrangements; and
2. the Bankruptcy or Default occurs more than 14 days following your effective date for the Trip Cancellation Benefits.
Important: There is no coverage for any claim arising from either: 1) Bankruptcy or Default which occurs before your effective date of coverage, or 2) a filing of a petition for Bankruptcy which occurs before your effective date of coverage.
GolfSafe protects you in several ways. If your flight is canceled due to bad weather or an organized labor strike (provided the strike occurs after you pay your plan cost) you can take a later flight. You will be reimbursed for the airfare paid less the value of applied credit from an unused travel ticket, to return home, join or rejoin the original Land/Sea Arrangements limited to the cost of one-way economy airfare or similar quality as originally issued ticket by scheduled carrier.
If, prior to departure or while on your trip, your hotel or resort is damaged or closed due to bad weather and the hotel or resort cancels your reservation (and cannot provide you with comparable accommodations elsewhere), you will be covered. See the GolfSafe plan document for complete details of this coverage.
Yes. You should determine your plan cost amount based upon the total cost of your trip per person, including airfare. You do not need to include the cost of any travel arrangements that are refundable and not subject to cancellation charges or restrictions.
If you protect an amount less than your total prepaid trip costs that are subject to cancellation penalties or restrictions:
1. the maximum benefit for Trip Cancellation will be limited to the amount of coverage purchased and Trip Interruption will be limited to the stated percentage of the amount coverage purchased for the trip; and
2. there will be no coverage available under the Trip Cancellation For Any Reason benefit on the Secure Plus plan.
GolfSafe covers all baggage delays of 12 hours or more during your trip. You will be reimbursed for personal articles you buy (such as toiletries, a change of clothing, etc.) up to $250. Be sure to keep receipts for anything you purchase. GolfSafe will also track your delayed or lost baggage for up to one full year, if requested.
GolfSafe plans provide coverage for medical expenses resulting from an illness or injury during your trip. If you must be medically evacuated to another facility or home, GolfSafe also provides coverage, plus you can choose your evacuation hospital. See the GolfSafe plan documents for complete details of these coverages.
GolfSafe includes a 24-hour worldwide assistance services to help you with medical or legal emergencies during your trip. See the GolfSafe plan documents for complete details of these services.
Frequent flyer miles are not covered if you must cancel or interrupt your trip. If you cancel your trip for a covered reason, GolfSafe does reimburse up to $100 toward the cost of an airline-imposed change or reissue fee if your trip is cancelled by your travel supplier or up to $200 for the cost charged by the airline to retain your frequent flyer miles if not sued to purchase the airline ticket in conjunction with your trip, plus up to $500 toward fees to re-bank frequent flyer miles. You must have covered the entire cost of the trip including the airfare.
GolfSafe is available exclusively to citizens or legal residents of the USA . Eligibility for purchase will be confirmed on all claims. If it is determined that a person is not a citizen or legal resident of the USA , his/her claim will be denied and the plan cost will be refunded.
If you have a specific question about the GolfSafe plans, please contact TravelSafe at (800) 523-8020 or email golfsafe@travelsafe.
You must purchase travel protection once your waitlist has cleared and your deposit was then transferred to the "cleared" waitlist/reservation.
Example: On July 1, you give a "good faith" deposit for space to clear or open up on a specific trip and that space clears on August 1. It is only from August 1 that the clock starts counting and you have 21 days to purchase the travel protection in order to meet the terms required for the Pre-ex Waivers and our Trip Cancellation For Any Reason terms.
* Please note that a final claims determination is made based upon both the policy provisions and the written documentation we receive with your claim submission.